Get in touch with the Aleyè team

Want to connect with our Team? We're listening. Let us know how we can assist you by filling out the form below and we'll get back to you quickly. Urgent matters? Drop us a message at support@aleye.store

FAQ: Find Your Answers

What types of payment does Aleyè accept?

We accept a variety of payment methods for your convenience, including major credit cards (Visa, MasterCard, American Express), PayPal, and other popular payment gateways. During checkout, select your preferred payment method, and follow the instructions to complete your purchase securely.

What is Aleyè's shipping policy?

We offer shipping above all Europe. Shipping costs and delivery times depend on your location and the size of your order. During checkout, you'll see the estimated shipping cost and delivery time for your order. Once your order is shipped, you'll receive a confirmation email with tracking information.

How can I track my order?

Once your order has been shipped, you'll receive a confirmation email with tracking information. You can use this information to track your order through the carrier's website. If you encounter any issues or have questions about your shipment, you can contact us and we'll be happy to assist you.

Does Aleyè offer gift cards?

Yes, we offer gift cards in various denominations, perfect for gifting to friends or family. Gift cards can be purchased on our website and are delivered electronically to the recipient's email address. They can be used to purchase any item on our website and do not expire. If you have questions about gift cards or need assistance with a purchase, please contact our customer service team.

How do I care for and maintain my lamp?

Proper care and maintenance can extend the life of your lamp and keep it looking its best. To clean your lamp, use a soft, dry cloth to wipe away dust and debris. For stubborn dirt, lightly dampen the cloth and gently wipe the surface. Avoid using harsh chemicals or abrasive materials, as they can damage the lamp's finish. If your lamp has a shade, follow the cleaning instructions provided with the lamp. If you have any specific questions about caring for your lamp, feel free to contact us.